Effective Date: [01-12-2024]
At Technology Spectre, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Cancellation Policy
Order Cancellation:
Before Shipment: You may cancel your order before it has been shipped. To cancel your order, please contact our customer support team at [email protected] with your order details. We will confirm the cancellation and process your refund.
After Shipment: If your order has already been shipped, it cannot be canceled. In this case, you may proceed with a return following our return policy.
2. Return and Refund Policy
Eligibility for Returns:
You have 1 days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Certain items, such as perishable goods, custom products, and items marked as non-returnable, are not eligible for return.
Return Process:
Initiate a Return: Contact our customer support team at [email protected] to initiate a return. Please provide your order number and reason for the return.
Return Authorization: Upon receiving your return request, we will provide you with a return authorization and instructions on how to return the item.
Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds:
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: The refund will be processed within 28 days, depending on your payment provider’s policies.
Non-Refundable Items:
Gift cards
Downloadable software products
Items on sale
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] with your order details and a description of the issue.
4. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us: